Real Challenge

Hi,
The real practical experience of life came when i joined Bhushan Steel limited as a post of GET.As per company norms days start with the one month of interaction program in every department.I got posted in production department and the real tough days when i faced a 20 years of work experience boss with hard rules and regulations in the first day of reporting in the department.With having the knowledge of all the OEM products what we processed in the plant and all the specifications and parameters of grade of hot rolled coiled used by our department we used to process the sheet into the ordered thickness by the customers.
The real experience of pre sales preparation process is realized when i went to attain the customer complain with my boss to Harsha Engineers which manufacture bearing cages.There it requires a lot of knowledge about the clients process and product line.It becomes important to compete with the competitor like Jindal Steel and Balaji steel and many other key players.A single production defects duing process can make a have loss of nearly Rs. 60000 per tonn.Harsha Engineer was a regular customer with an monthly order of nerly 300 tonns.the company gives authouriation to the person who goes for customer complain.When we reached to Harsha Engineers with a member of four person to handle the matrial defects which occur in our products.The defects was minutely the pitting defects which occur at the edge of sheet and light scratch marks.The problem could have solved simply by rewinding the coil in the mill with a force of 100 newton from the top roll as the defects was on the bottom but the Quality head of Harsha Engineer was not ready to accept.Every quality conytrol test was done by our team and we succeed in achieving the quality specification forwared by Harsha Engineers.Every persuation skills was applied by boss and lastly he understand the suitation and really you can guess that negotation(under the table) was the major factors on which we fail to concentrate and later he undersigned the quality check and ok stamp.
The persuasion and neogation skill is must for the person who a attain customer complain and represnt the company.As if he fail and lacks these two skill the material would be returned back to our warehouse which is treated as scrap by the company.It helps in increasing the liability of the company as the product returned is sold in scrap value.These was one of my first experience and i will continue to share more enough real life story that only sales dont matter but the person going for customer complain should should be well prepared to answer back and stay on one feet to satisfy the company objections.

Mukesh singh